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Unemployed People

Selling and Marketing yourself

For people who have been unemployed less than 2 years, their issues and barriers are often around status, confidence, self belief, ability to be resilient and rebound from the knocks they’ve experienced which have left them unemployed.

level3-issues

 

Customer Service

This programme covers some of the same topics for a similar but more specifically focused audience, who perhaps has a clearer idea that they want a role in customer service. It has a greater emphasis on service and participants gain a level 2-customer service qualification from HABC (Highfield Awarding Body for Compliance)

There is an emphasis on creating case studies and videos to demonstrate customer service skills that are a useful tool to show employers.